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Your Appointment

We ask that all clients arrive 10-15 minutes prior to your treatment, as arriving late to an appointment may reduce your treatment time. Your treatment will end on time so that the next client will not be delayed. The full value of your scheduled treatment will be applied. To ensure the highest level of service, we do ask that cancellations be made at least 24 hours prior to treatment.

Payment

We accept all major debit and credit cards (MasterCard, Visa, American Express) as well as cash and pre-purchased Ooh La La Gift Cards.

If you’re looking to purchase a Gift Card, check out our online store here.

Cancellation Policy

We understand that sometimes unexpected things come up and you may have to cancel or reschedule your appointment. By notifying us as early as possible, this will allow us to fill your available spot.

Should you need to cancel or reschedule your appointment, we ask that you give us at least 24 hours notice. 

Appointments canceled within 24 hours will incur a charge of 50% of the service amount. Failure to attend your appointment will incur 100% of the service amount.

Please note that if you are over 15 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. 

Payment can either be made over the phone or will be charged at your next appointment. Extreme circumstances will be taken into consideration. By booking with us you are agreeing to our terms and conditions. 

We thank you for your cooperation and on-going support.